Before submitting a ticket make sure that:

  • You have installed the latest software updates for your device!
  • Tried a different wireless network in your building
  • Forget your neighbors network (if your device has been connected to this)
  • Forget the 5 Ghz version of your wireless SSID
  • Run a speedtest with several devices, check the appstore or Google Play store

Refreshed your network settings:

 
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